Faqs

Products

1.

How much water do I need?

This depends on how many people will be using the water service in your home or office, and how many cups are consumed per person per day.  Having at least eight cups of water a day increases attention span, making you more productive at work. Your Account Representative will assist you in finding your average usage.

2.

What is the minimum order?

Our minimum order is 4 bottles per delivery. We want to ensure that you always have clean refreshing water when you need it! If you have less then 4 bottles refilled at any time you will still be charged for our minimum. If you require less than four bottles per delivery please contact our Customer Service Representative so that we may suggest a more suitable delivery schedule or service. 

3.

What are my “favourite Products”?

You can contact your Account Representative or one of our Customer Service Representatives to receive a list of your average products per past order. This feature aids our representatives in ensuring you always have the correct products and the correct amount of products for your home or office.

4.

Do you provide replacement products if you are out of stock of the product I ordered?

We would never want you to be without the proper hydration! Yes we do provide replacements!

5.

Where can I find more information on your products?

We have full descriptions of each product and piece of equipment on our “Customer Login” button at the top of this page. You do not need to be a registered client of ours to view our products.  

6.

How do I suggest a product that I think you should carry regularly?

We love suggestions and are always looking for better ways to serve our clients! Please feel free to click the “Contact Us” and leave your suggestions or comments!

7.

What should I do if I didn't receive everything I ordered?

While rare, mistakes occasionally happen, so if an item is missing from your order that has not been noted as “out of stock”, please contact our Customer Care team at 416 855 3636 to let us know what is missing.

8.

Why do I see a charge for bottle deposits on my invoice?

Cambrian Springs is proud to be a part of the green initiative! Thats why we want to ensure that your bottles are being recycled properly. We use BPA- free bottles and charge a $10 refundable bottle deposit for every new bottle being issued and not exchanged.

9.

What type of bottles do you use?

At Cambrian Springs your health and safety is a prioity to us! Thats why we only use bisphenol-A (BPA) free bottles. Under the Canada Consumer Product Safety Act, it is illegal to manufacture, import, advertise, or sell polycarbonate baby bottles that contain BPA. We believe that should apply to everyone consuming from plastic bottles!

10.

Are you a green company?

Yes, we are proud to be a part of the Green Initiative! Please check out our page on sustainability!

11.

I have a question not listed here.

Send us an email to info@cambriansprings.com– we will be happy to get back to you shortly!


Orders

1.

Can I place an order by phone or online?

Yes, of course! You can order either online by activating your online account by clicking the “Customer Login” button at the top of this page or with one of our Customer Service Representatives at 416 855 3636.

2.

Can I change my order after it is placed?

Yes of course! You may make changes to your order up until 1:00pm the day prior to your scheduled delivery.

3.

What is the minimum order?

Our minimum order is 4 bottles per delivery. We want to ensure that you always have clean refreshing water when you need it! If you have less then 4 bottles refilled at any time you will still be charged for our minimum. If you require less than four bottles per delivery please contact our Customer Service Representative so that we may suggest a more suitable delivery schedule or service. 

4.

Do I have to create an account before I can order?

Yes you will need to contact one of our Customer Service Representatives at 416 855 3636 to set up an account so that we have the correct information, such as your delivery address, stored on file.

5.

What Is the process of replacing our empty bottles with full bottles? Do we have to call to place an order each delivery?

Leave it up to us! We want to do all the work for you! Your account mamager will discover your average usage based on how many bottles you typically go through! We will then come to your location and replace all empty bottles with full bottles. This means that you will always have the correct amount of water- Never too much, never too little!

6.

What are my “favourite Products”?

You can contact your Account Representative or one of our Customer Service Representatives to receive a list of your average products per past order. This feature aids our representatives in ensuring you always have the correct products and the correct amount of products for your home or office.

7.

How can I find products?

You can search product on the the top tab of this web page or on your online account page by clicking the “Customer Login” button at the top of this page.

8.

Do you provide replacement products if you are out of stock of the product I ordered?

Yes we do provide replacements! We would never want you to be without proper hydration!

9.

How do I place my order?

You can either contact us at 416 855 3636 or click the “Customer Login” button at the top of the page to place an order online!

10.

Can I modify or add items to my order?

Yes you can! Orders must be placed by 1pm prior to your scheduled delivery date. You may contact one of our Customer Service representatives at 416 855 3636 or click on the “Customer Login” button that the top of the page to place an order on your online account.

11.

What is the cut-off time to place an order?

All orders must be placed by 1pm prior to your scheduled delivery date.

12.

How do I know when my scheduled delivery date is?

You may click on the “Customer Login” button at the top of the page to sign into your online account to view your delivery schedule or you may contact us at 416 855 3636 to receive a printable copy of your schedule emailed directly to you.

13.

Do you accept business, corporate or residential orders?

We deliver to any location within the GTA! We pride ourselves on our ability to find the right product for each clients needs- home or office, you can count on us!

14.

Is there a limit to what we can order?

The sky is the limit when it comes to placing orders! Depending on the quantity we may request that you pre-pay prior to delivery.

15.

Where can I find out about promotions or contests?

We hold regular promotions and contest to show our appreciation to our valued clients. You can like our Facebook page for more details!

16.

Are filter changes included in the price of my purchase/ rental?

These all come with a filter but we also sell additional filters for $99 each, which includes the service!

17.

How often should my POU Filter be changed?

We recommend having your filter changed once a year in order to keep your water tasting as fresh as from the springs themselves!

18.

Is there an extra charge for having our owned or rental cooler cleaned?

Our priority is ensuring that your water continues to taste fresh and clean. Having a clean cooler works hand in hand with having the best quality water.  We recommend you ask one of our helpful Customer Services Represntatives in regards to the fee associated with having your cooler cleaned.

19.

How can I cancel my order?

Any changes to your order must be made by 1pm the day prior to your delivery date. You may cancel or update your delivery by phone at 416 855 3636 or online by clicking the “Customer Login” button at the top of this page.

20.

I have a question not listed here.

Send us an email to info@cambriansprings.com– we will be happy to get back to you shortly!


My account

1.

Do I have to create an account before I can order?

Yes you will need to contact one of our Customer Service Representatives at 416 855 3636 to set up an account so that we have the correct information stored on file, such as your delivery address.

2.

How do I sign into the website?

You can activate your online web account by clicking the “Customer Login” button at the top of this page! Simply activate your account by creating a username and password and your ready to go!

3.

Why was I denied when I requested to set up an account?

We want to accommodate everyone but unfortunately if you are outside our delivery area we will be unable to deliver to you. But don't worry! We are always expanding and we can most certainly place you on a waiting list for our services! Also, due to safety regulations if your location has more than one flight of stairs our delivery driver will be unable to drop your product off at the desired location. We may request that you provide an alternative drop off location.

4.

How can I edit my account?

It is very simple to make changes to your account information. You can contact one of our Customer Service representatives at 416 855 3636 or you may make the changes  by logging into your online account page, just click the “Customer Login” button at the top of this page.

5.

Will I ever need to renew my account?

No. Your deliveries will automatically continue as long as you wish. It's easy to skip an order or change your frequency of deliveries!

6.

I have a question not listed here.

Send us an email to info@cambriansprings.com– we will be happy to get back to you shortly!


Payment

1.

How is my personal information protected?

Cambrian Group complies to Payment Card Industry Data Security Standards (PCI DSS) and will do our utmost to protect your information. Our website is SSL certified to ensure your absolute privacy. As outlined in our Privacy Policy, we will never share you personal data.

2.

What are my payment options?

We make payments easy and hassle free! You can make payments via cheque, credit card or direct deposit! You may call us at 416 855 3636 or by clicking the “Customer Login” button at the top of this page and place a credit card on file. You may also mail us a cheque to the following address:

Cambrian Springs Inc.

Yorkdale Mall

P.O Box 27609

Toronto, ON

M6A 3B8

3.

How do I add a form of payment to my account?

You can place a credit card on file by contacting our Customer Service Representative at 416 855 3636 or by clicking the “Customer Login” button at the top of this page to access your online account page.  You may also obtain our direct deposit information by emailing ar@cambriansprings.com.

4.

Can I use multiple payment methods?

You may pay by cheque, credit card or direct deposit. If you are a residential account we do require you to place a credit card on your account to be billed automatically after each delivery.

5.

If I notice a discrepancy on my invoice what should I do?

While rare, mistakes occasionally happen. If there is a discrepancy on your account, please contact our Customer Care team at 416 855 3636 within five business days to let us know what is missing or to have your invoice adjusted.

6.

I have a question not listed here.

Send us an email to info@cambriansprings.com– we will be happy to get back to you shortly!


Delivery

1.

How often does my delivery arrive?

Depending on your delivery needs and the delivery options that is best suited to your individual needs, we can deliver  bi-monthly or monthly.

2.

What do I need to do if I move?

If you are moving to another location in the GTA, you can simply update your information  by contacting one of our Customer Service representatives at 416 855 3636.

3.

What time will my driver be delivering?

Our delivery times are between the hours of 9-5 Monday to Friday. 

4.

How much does delivery cost?

We provide exceptional, reliable delivery for only $2.00! Does it get any better than that? Talk about convenient and cost-effective!

5.

Do you deliver in my area?

We deliver all throughout the GTA and growing!!! Our service areas include: Woodbridge, Vaughan, Brampton, Richmond Hill, North York, Markham, Mississauga, Etobicoke, Scarborough, Downtown and more!

6.

What happens to my delivery during hazardous driving conditions?

The safety of our delivery drivers as well as the public is of the utmost importance to Cambrian. Our delivery drivers exercise caution when driving through road hazards as well as inclement weather, which may result in delivery delays. If we are unable to deliver to you on your scheduled delivery date we will re-schedule your delivery for the following day or the next available date.

Hazardous driving conditions include:

- Traffic jams

- Major highway accidents/ road deterioration

- Light to heavy snowfall

- Snow build up that makes parking our delivery trucks difficulties

- Heavy rain or winds

- Ice forming on vehicles or streets

- Power outages

- Road closures or blockages

- Truck breakdowns

Please be advised that we will do everything to ensure on-time deliveries, but we do ask for your patience and understanding should your delivery be effected.

7.

Are there days you do not do deliveries?

We have regular scheduled deliveries between the hours of 9-5 Monday to Friday. We are also closed for most holidays. In the event of holidays or office closures you will receive an email notifying you of these changes.

8.

Should I tip my delivery driver?

Excellent products and services are expected. Tipping is not!

9.

Can you assist in bringing my order inside?

Our delivery driver will assist bringing your order to the designated storage space. For safety reasons we can only delivery up one flight of stairs.

10.

How can I cancel my delivery?

Any changes to your order must be made by 1pm the day prior to your delivery date. You may cancel your delivery by phone at 416 855 3636 or online by clicking the “Customer Login” button at the top of this page.

11.

What if I require an emergency delivery?

We would be happy to accommadate emergency deliveries within a reasonable time frame based on the availability of our delivery drivers. Due to the resources involved in getting your delivery ASAP, a $15 delivery charge will be applied.

12.

I have a question not listed here.

Send us an email to info@cambriansprings.com– we will be happy to get back to you shortly!


Technical Assistance

1.

How do I sign into the website?

You can activate your online web account by clicking the “Customer Login” button at the top of this page! Simply activate your account by creating a username and password and your ready to go!

2.

What happens to my cart if I leave the website if I leave before I save changes?

If you do not save your changes your order will not be created or modified. This means that we have not received your order and it will not make it to your location.

3.

What do I do if I forget my password?

Do not worry! You can contact our Customer Service Representative at 416 855 3636 and we can securely reset your password for you.

4.

I have a question not listed here.

Send us an email to info@cambriansprings.com– we will be happy to get back to you shortly!


Why choose Us

Variety

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Sustainable Practices

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Passion for Satisfaction

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Complete Thirst Solution

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Tailor-made Delivery Schedule

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